Yes, our One Click Installation is the only installation method provided. Our program is advanced and complex, and we insist that our technicians install and optimize Shadow Disk, to prevent any issues.
Yes, we use the Industry Standard remote desktop service provider TeamViewer. They specialize in remote assistance programs, and have advanced security measures to keep both our tecnicians and clients safe while interacting.
Installation takes typically less than 10 Minutes, however we highly encourage that you take this time to ask our technician questions to feel more comfortable with our program, and to better understand malicious software threats!
Our Managed Backup Monthly Reports are designed to be as easy as possible to read and interpret. If you ever have a question, or would like assistance, our Technical Support teams will be happy to assist!
Our Technicians will send out an email to you describing the new update, and ask for a time and day that is convenient for you. When the scheduled time and day arrives, simply press "Technical Support" in the Shadow Disk Main Menu!
During the Shadow Disk Installaion, our technician will ask if you would like us to store a backup of your password. If you agree, our technical support will be happy to provide you the password upon request. If you do not agree, and have lost your password, your backups will be irrecoverable.
Yes, If Shadow Disk Sonar detects any threats, it will disable automatic backups until either technical support or the computer user instructs the program to resume normal operation, or until a restoration is completed.